1. Who We Are
The Dog Coach is operated by Discover Group Sàrl, with services provided to Australian residents in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are the data controller for information collected through our platform at thedogcoach.co. Contact us at contact@thedogcoach.co.
2. Data We Collect
We collect the following personal information when you use our Service:
- Account data: Email address, name, and password (hashed)
- Dog profile data: Dog name, breed, age, behavior issues, and training responses
- Usage analytics: Pages visited, features used, session duration (anonymised where possible)
- Payment data: Billing country; full card details are processed by our payment provider and never stored by us
- Device data: IP address, browser type, operating system (for security and analytics)
3. How We Use Your Data
We use your personal information to: provide and personalise our Service; process payments; send transactional and (with consent) marketing emails; comply with legal obligations; and detect fraud.
4. Your Rights Under the Australian Privacy Act
As an Australian resident, under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
- Access (APP 12): Request access to personal information we hold about you
- Correction (APP 13): Request correction of inaccurate, out-of-date, or incomplete information
- Anonymity (APP 2): Where lawful and practicable, interact with us anonymously or using a pseudonym
- Opt-out (APP 7): Unsubscribe from direct marketing at any time
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Email contact@thedogcoach.co to exercise any right. We respond within 30 days.
5. Data Sharing
We do not sell your personal information. We share data only with payment processors (Stripe, PayPal — PCI-DSS compliant), analytics providers (anonymised data), email service providers, and legal authorities when required by law. All providers are bound by applicable Australian privacy laws. Where data is transferred outside Australia, appropriate safeguards apply.
6. Cookies
We use essential cookies for authentication. With your consent, analytics cookies help us improve our Service. You can manage cookie preferences in your browser settings.
7. Data Retention
We retain personal information while your account is active or as needed to provide the Service. After account closure, we retain data for up to 7 years to comply with Australian tax obligations, then securely delete it.
8. Children's Privacy
Our Service is not directed to persons under 18 years of age. We do not knowingly collect personal information from minors.
9. Complaints
For privacy complaints, contact our Privacy Officer at contact@thedogcoach.co. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au · Phone: 1300 363 992 · GPO Box 5218, Sydney NSW 2001.
10. Governing Law
This Privacy Policy is governed by the laws of Australia. Any disputes are subject to the jurisdiction of Australian courts.